Shipping policy
Shipping Costs Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.This price will be the final price for shipping cost to the customer.
Delivery Terms Transit Time DomesticallyIn general, domestic shipments are in transit for 2 - 7 days
Transit time Internationally Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
Dispatch Time Orders are usually dispatched within 2 business days of payment of orderOur warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Change Of Delivery AddressFor change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
P.O. Box Shipping Call Me Nahdu will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations. Military Address Shipping We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
Items Out Of Stock If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
Delivery Time Exceeded If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
Tracking Notifications Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged In Transit If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
Duties & Taxes Sales TaxSales tax has already been applied to the price of the goods as displayed on the website
Import Duties & Taxes Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country
Cancellations If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Insurance Parcels are insured for loss and damage up to the value as stated by the courier.
Process for parcel damaged in-transit We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
Process for parcel lost in-transit We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
Customer service For all customer service enquiries, please submit an enquiry at callmenahdu.com/contact
954-543-1287